Terms & Conditions

Last updated: July 2026

Welcome to G&A Cleaning. By using our website or booking our services, you agree to these Terms & Conditions.

Bookings

All bookings are subject to availability. Sending an enquiry or requesting a quote does not create a confirmed booking. A booking is confirmed only when G&A Cleaning has confirmed the service, price, date and relevant arrangements with you.

Pricing and quotations

Quotes are based on the information provided by the customer, including the size and condition of the property, the requested service and any specific requirements.

If the property, workplace or required work differs significantly from the description provided, we reserve the right to revise the quotation before work begins. We will explain the reason and ask you to approve the revised price before continuing.

Payments

Payment terms, accepted payment methods and the payment due date will be confirmed when the booking is arranged.

Cancellations

Please give at least 24 hours' notice if you need to cancel or rearrange a booking.

A booking cancelled with less than 24 hours' notice may be charged up to the full booking cost where reasonable to reflect the loss caused by the late cancellation, including where the appointment cannot be filled. We will take reasonable steps to reduce any loss where possible.

This cancellation policy does not affect any cancellation or refund rights that you may have under applicable consumer law.

Insurance and staff checks

G&A Cleaning holds public liability insurance for the cleaning services we provide. All staff hold a Basic DBS check.

Access, keys and customer attendance

You do not need to be present while cleaning takes place, provided secure access has been arranged in advance.

Keys are kept securely, are never labelled with the property address, and are returned according to the agreed arrangements. The customer is responsible for providing accurate entry codes, alarm instructions, parking information and any other access details.

Products, equipment and specialist surfaces

G&A Cleaning supplies standard cleaning products, a vacuum, mop and general cleaning equipment. We choose products appropriate to the task and do not guarantee the use of customer-requested brands or products.

Customers must tell us before the booking about allergies, sensitivities, specialist finishes, delicate materials and manufacturer care instructions. We may test a small area, adapt the cleaning method, avoid a product or decline a task where safe cleaning cannot be assured. Bleach is used only where suitable. We cannot guarantee an allergen-free environment.

Pets

Pets must not remain loose in the property during the clean. Customers should arrange for pets to be removed or, where agreed in advance, safely secured in a separate area that will not be cleaned. Nervous or aggressive pets must always be securely separated.

Damage and concerns

Customers should identify existing damage, fragile items, faulty fittings and high-risk areas before work begins. We will report accidental damage promptly.

Any concern about the cleaning service or possible damage should be reported within 48 hours of the clean so that it can be reviewed promptly.

We cannot accept responsibility for loss or damage arising from existing damage, fair wear and tear, faulty fixtures or fittings, or fragile and damaged items whose condition was not reported before cleaning, except where liability cannot lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so or affects your statutory rights.

Website information

We make reasonable efforts to keep the information on this website accurate and current. Website content is provided for general information and does not itself constitute a confirmed quote or booking.

Intellectual property

Unless stated otherwise, all website text, branding, graphics, design and other content belong to G&A Cleaning and may not be copied, reproduced or used commercially without permission.

Privacy

Personal information is handled in accordance with our Privacy Notice.

Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Contact

Questions about these terms can be sent to info@gandacleaning.co.uk or discussed by calling 07958 460 160.